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Refund Policy

REFUND & RETURN POLICY

Last updated: May 1st, 2026

Our Promise

Every Riley's Supply Co. candle is hand-poured in small batches in Naples, Florida and inspected before it ships. We want you, and your dog, to love it. If something isn't right we'll make it right.

Returns — Unopened and Unaltered Items

We accept returns within 14 days of delivery on candles that are unopened, unburned, and in their original condition — including original packaging.

If you receive your candle, smell it through the packaging, and decide it's not the right scent for you — we get it. Scent is personal. Reach out within 14 days and we'll arrange a return for a full refund or exchange for a different scent.

To start a return:

  • Email us at info@rileyssupplyco.com within 14 days of delivery
  • Include your order number
  • Ship the item back in its original condition and packaging
  • Customer is responsible for return shipping costs
  • Refund or exchange processed within 3 business days of receiving the return

Items We Cannot Accept Back

We are unable to accept returns on candles that have been:

  • Burned or lit in any way
  • Opened and the wax surface disturbed
  • Removed from original packaging
  • Altered from their original condition in any way

This policy exists because a burned or opened candle cannot be resold — and our small batch production means every candle counts. We appreciate your understanding.

Damaged or Defective Items

If your candle arrives damaged (cracked jar, broken seal, significant wax imperfection) we'll replace it or refund it in full. No return required.

To report a damaged item:

  • Email us at info@rileyssupplyco.com within 7 days of delivery
  • Include your order number and a photo of the damage
  • We'll send a replacement or process your refund within 3 business days

We cover all shipping costs on damaged or defective items.

Wrong Item Received

If you receive the wrong candle we'll send the correct one immediately at no cost. Keep or donate the incorrect item. No return necessary.

Lost or Stolen Packages

We are not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you haven't received your order, contact your local carrier first. If the issue isn't resolved reach out and we'll do our best to help.

Questions?

Email us at info@rileyssupplyco.com. We typically respond within 1 business day.

Riley's Supply Co.